> ## Documentation Index > Fetch the complete documentation index at: https://docs.cliqo.io/llms.txt > Use this file to discover all available pages before exploring further. # Channel health > One card per channel that tells you whether your WhatsApp and your email are in shape to send — and what to do when they are not. The **Channel health** screen answers one question: *are my channels OK?* It brings together, in one place, the state of your WhatsApp number and of your email sender. It is a **read-only** screen. Nothing is adjusted here: connecting accounts and numbers stays in **Settings**. Each card has a button that takes you to the right place. To open it: in the side menu, **Reports › Channel health**. The screen shows the channels of the **active brand**. If your account has more than one brand, switch brands in the switcher on the top bar to see that brand's channels. ## The colours Each piece of information has a coloured dot next to it: | Colour | What it means | | - | - | | Green | All good. | | Amber | Watch out: it still sends, but something got worse. | | Red | You cannot send right now, or something is missing. | | Grey | Cliqo has no way of knowing from here. It is not an error, and it is not "all good" either. | ## WhatsApp — Number & quality The card asks: **Does Meta still trust this number?** Your number appears next to it. There are four pieces of information. **Status** — the summary for the number. It is the only item that uses all four colours: | Status | Colour | When it shows | | - | - | - | | **Healthy** | Green | High rating, no spam failures, within the limit. | | **At risk** | Amber | The rating dropped to **MEDIUM** or **LOW**, or there was a spam failure in the last 7 days. | | **Restricted now** | Red | The day's limit was reached, **or** Meta restricted the number. | | **Not known yet** | Grey | Meta has not sent the number's rating yet. | > [!NOTE] > > A **LOW** rating shows as **At risk** (amber), not red. Red is kept for when the number cannot send right now. **Meta rating** — **HIGH**, **MEDIUM** or **LOW**. A dash (**—**) means the rating has not arrived yet. If Meta sends a rating Cliqo does not know, it appears written the way Meta sent it. **Sending limit** — how many conversations the number can start in 24 hours, for example **1,000 conversations / 24 h**. Numbers with no cap show **Unlimited**. **Spam failures (7 d)** — how many messages Meta blocked as spam in the last 7 days. Zero is green; anything above zero is amber. The **See details** button opens the **Number & quality** page, with the history, the signals and what to do. ### What to do in each status * **Healthy** — nothing to do. * **At risk** — open **See details**. The page's history shows which campaign pulled the rating down or caused the spam failure. Review the audience and the frequency before the next send. Tips are in [Number & quality](https://docs.cliqo.io/en/whatsapp/numero-e-qualidade.md). * **Restricted now** — the card uses this same text for two different causes. Open **See details**: the number page tells you which one it is. * *Your WhatsApp hit its 24h limit* — new sends are held until the limit frees up. Replying to people who message you stays open, and the page has a **Go to Conversations** button. * *Meta has restricted this number* — the block comes from Meta, not your daily limit, and it **does not lift on its own in 24h**. The reason and what Meta asks for are in Meta's WhatsApp Manager. * **Not known yet** — the rating usually arrives within minutes. If you are about to send a large batch, wait for it to show up. ### Other messages on the card * **No WhatsApp number connected to this brand.** — the brand has no number yet. The **Connect in Settings** button takes you to **Settings › WhatsApp**. * **This number is connected through Twilio…** — the number works, but Twilio does not share the rating or the limit with Cliqo. You will find them in your Twilio console. There is nothing to fix. * **We couldn't read Meta's data right now.** — Cliqo could not reach Meta. This does **not** mean the number is fine or in trouble. Tap **Try again**. ## Email — Deliverability The card asks: **Does Gmail still trust this sender?** Your sender's domain appears next to it. There are three pieces of information, all with a colour. | Item | Green | Red | Grey | | - | - | - | - | | **Sender** | **Configured** | **Not configured** | — | | **DKIM** | **Valid** | **Not configured** | **Domain not registered** | | **Gmail AMP registration** | **Declared** | — | **Not declared**, **Unknown** or **—** | **Sender** — the email address shown as "From" on your campaigns. **DKIM** — the signature that proves to Gmail the email really left your domain. Cliqo checks the DKIM **of the sender's domain**. *Domain not registered* means that domain is not under **Settings › Domain**, so there is no way to tell. **Gmail AMP registration** — whether the sender was registered for interactive emails. *Declared* is what is recorded in your account; **Google is the one who approves**, and Cliqo does not check with Google to confirm. *Unknown* shows when that address has no registration record in the account. The **See details** button opens **Settings › Domain**. The card does not show bounce or complaint rates today. ### What to do in each case * **Sender: Not configured** — under **Settings › Sending**, fill in **From email** and save. * **DKIM: Not configured** or **Domain not registered** — under **Settings › Domain**, add the sender's domain, create the records in your DNS and verify. The step-by-step is in [How to set up your sending domain (DNS)](https://docs.cliqo.io/en/entregabilidade/configurar-dns.md). * **AMP registration: Not declared** or **Unknown** — the email goes out normally, in the regular version, without the interactive part. Registration is done together with Cliqo; see [How to register your sender for AMP emails](https://docs.cliqo.io/en/email-interativo/registro-do-remetente.md). * **We couldn't read the sender right now.** — the reading failed. This does not mean the domain is not registered. Tap **Try again**. ## SMS The SMS card shows **Coming soon**. The channel is still in preparation. ## Next steps * [Number & quality: your number's rating on Meta](https://docs.cliqo.io/en/whatsapp/numero-e-qualidade.md) * [How to set up your sending domain (DNS)](https://docs.cliqo.io/en/entregabilidade/configurar-dns.md) * [How to register your sender for AMP emails](https://docs.cliqo.io/en/email-interativo/registro-do-remetente.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.