Skip to main content

​
What you will learn

How to authorize Cliqo to send email from your domain, so Gmail, Outlook and Yahoo recognize you as a legitimate sender.

​
Before you start

  • Access to your domain’s DNS panel (Registro.br, Locaweb, GoDaddy, Cloudflare or another provider).
  • The Admin or Owner role on the account.

​
Step 1 · Enter your domain

  1. Go to Settings › Domain.
  2. Type the domain that will sign your emails (e.g. suamarca.com.br) and click Confirm to generate the records.

​
Step 2 · Choose your DNS provider

Select your provider — RegistroBR, Locaweb/cPanel, GoDaddy, Cloudflare or Other — and the screen shows a Guide for… link to that provider’s help pages. Other has no guide: follow your provider’s own help.

​
Step 3 · Add the records

Copy each record’s name and value with the Copy button and create it in your DNS. The screen tells you how many records are required; the rest carry the optional tag:
Already have an SPF record on your main domain? If you add the root SPF, don’t create a second one — two SPF records invalidate both. Edit the existing one and add include:amazonses.com on the same line.

​
Step 4 · Verify

  1. Click Verify records. Each row shows verified or not found.
  2. Propagation can take up to 48 hours. Partial records are normal at first — come back and verify again.
  3. Once the records are published, the domain badge may sit at Confirming… or Finalizing… for a while: the DNS is already right and the sending provider still has to confirm DKIM. The badge changes to Verified when that confirmation arrives.

​
Result

The domain shows as Verified, the “DKIM inactive” warning disappears from campaign setup, and the Needs attention bell stops listing the domain. From then on you can send from any address on the verified domain (ofertas@, news@, contato@…).

​
Common problems

  • “Not found” after 48 h — check that the record was created on the right domain (without duplicating the domain in the record name, a common mistake in some panels) and that there are no extra spaces in the pasted value.
  • DKIM won’t verify — the 3 CNAMEs must exist exactly as generated; some panels append the domain to the end automatically.

​
Next steps