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This article mirrors the Cliqo menu, in the order it appears. Use it as a map: every item here becomes a section of this help center. Items marked “Coming soon” are not available yet — they appear so you know what’s on the way. In the menu, those are Transactional and Cashback; under New campaign, the SMS campaign and A/B test options appear disabled.

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Top bar

  • New campaign — first you pick the channel: Email campaign or WhatsApp campaign. For email, it opens the starting point: pick an interactive template, create from scratch in the editor, or import a ready-made HTML. On mobile, and when you’re already on Campaigns, the top-bar button doesn’t show: use the New campaign button on the Campaigns screen, which offers the same choice.
  • Needs attention bell — flags what needs your attention: sender not configured, DKIM missing, integration stalled or with an error, complaints or bounces above the limit, and a WhatsApp number at risk or restricted — clicking the number alert opens its page.
  • Brand switcher — shows the active brand and is always in the top bar: it’s where you create another brand (New brand) and switch between them. Each brand isolates its own domain, WhatsApp number, templates, contacts, and campaigns.
  • Avatar — Settings, Members, Trash, Audit log (these three only for Admin and Owner), language switch (Português/English), and sign out.

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Next steps