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The Channel health screen answers one question: are my channels OK? It brings together, in one place, the state of your WhatsApp number and of your email sender. It is a read-only screen. Nothing is adjusted here: connecting accounts and numbers stays in Settings. Each card has a button that takes you to the right place. To open it: in the side menu, Reports › Channel health. The screen shows the channels of the active brand. If your account has more than one brand, switch brands in the switcher on the top bar to see that brand’s channels.

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The colours

Each piece of information has a coloured dot next to it:

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WhatsApp — Number & quality

The card asks: Does Meta still trust this number? Your number appears next to it. There are four pieces of information. Status — the summary for the number. It is the only item that uses all four colours:
A LOW rating shows as At risk (amber), not red. Red is kept for when the number cannot send right now.
Meta rating — HIGH, MEDIUM or LOW. A dash (—) means the rating has not arrived yet. If Meta sends a rating Cliqo does not know, it appears written the way Meta sent it. Sending limit — how many conversations the number can start in 24 hours, for example 1,000 conversations / 24 h. Numbers with no cap show Unlimited. Spam failures (7 d) — how many messages Meta blocked as spam in the last 7 days. Zero is green; anything above zero is amber. The See details button opens the Number & quality page, with the history, the signals and what to do.

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What to do in each status

  • Healthy — nothing to do.
  • At risk — open See details. The page’s history shows which campaign pulled the rating down or caused the spam failure. Review the audience and the frequency before the next send. Tips are in Number & quality.
  • Restricted now — the card uses this same text for two different causes. Open See details: the number page tells you which one it is.
    • Your WhatsApp hit its 24h limit — new sends are held until the limit frees up. Replying to people who message you stays open, and the page has a Go to Conversations button.
    • Meta has restricted this number — the block comes from Meta, not your daily limit, and it does not lift on its own in 24h. The reason and what Meta asks for are in Meta’s WhatsApp Manager.
  • Not known yet — the rating usually arrives within minutes. If you are about to send a large batch, wait for it to show up.

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Other messages on the card

  • No WhatsApp number connected to this brand. — the brand has no number yet. The Connect in Settings button takes you to Settings › WhatsApp.
  • This number is connected through Twilio… — the number works, but Twilio does not share the rating or the limit with Cliqo. You will find them in your Twilio console. There is nothing to fix.
  • We couldn’t read Meta’s data right now. — Cliqo could not reach Meta. This does not mean the number is fine or in trouble. Tap Try again.

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Email — Deliverability

The card asks: Does Gmail still trust this sender? Your sender’s domain appears next to it. There are three pieces of information, all with a colour. Sender — the email address shown as “From” on your campaigns. DKIM — the signature that proves to Gmail the email really left your domain. Cliqo checks the DKIM of the sender’s domain. Domain not registered means that domain is not under Settings › Domain, so there is no way to tell. Gmail AMP registration — whether the sender was registered for interactive emails. Declared is what is recorded in your account; Google is the one who approves, and Cliqo does not check with Google to confirm. Unknown shows when that address has no registration record in the account. The See details button opens Settings › Domain. The card does not show bounce or complaint rates today.

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What to do in each case

  • Sender: Not configured — under Settings › Sending, fill in From email and save.
  • DKIM: Not configured or Domain not registered — under Settings › Domain, add the sender’s domain, create the records in your DNS and verify. The step-by-step is in How to set up your sending domain (DNS).
  • AMP registration: Not declared or Unknown — the email goes out normally, in the regular version, without the interactive part. Registration is done together with Cliqo; see How to register your sender for AMP emails.
  • We couldn’t read the sender right now. — the reading failed. This does not mean the domain is not registered. Tap Try again.

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SMS

The SMS card shows Coming soon. The channel is still in preparation.

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Next steps